Shipping Policies
Before we get into the specifics, we would like to emphasize on the following key aspects of our shipping policy:
- We want to deliver our products to you as quickly as humanly possible, in accordance with our Shipping Policy.
- Shipping charges are included in the retail cost of the idols.
- We will email and text you via Whatsapp the courier tracking code after the package is shipped.
- Delivery Time – As per pincode availability & dispatches, please read through delivery timelines below in National Delivery section.
- You may contact us at contact@indicidols.com for any and all clarifications relating to your orders.
National Delivery:
- We will dispatch the order in 1-3 days, after completion of final coat of paint and finishing as each piece is handcrafted.
- Orders in India, once shipped, are typically delivered in 2-5 business days in the metro cities, and 4-6 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, other circumstances like pandemic or other local factors, etc.)
- You can track your order once it has been dispatched from our warehouse. An email and WhatsApp text will be sent with a link. You can also track it from your account on the website.
- If our courier partners are unable to deliver the product due to any issue, we will inform you via email and call.
Notwithstanding anything mentioned in the aforementioned provisions, we do not guarantee that delivery will happen within any specific timelines as it is completely dependent on the shipment services. Sometimes, the delivery may take longer duration due to:
- Bad weather conditions;
- Transportation delays;
- Political disruptions; or
- Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your emails for such updates.
To the maximum extent permissible by law, we shall not be liable to you or any other persons for any direct, indirect, incidental, punitive, exemplary, special, consequential damages or loss of profits, revenue or goods will be incurred by you due to any delay in the delivery of orders.